Collection and Use of Personal Information
Personal information means any information that is related to an identified person, or that may be used to identify an individual, including, but not limited to: first and last name; email address; a home, postal or other physical address or other contact information; title, gender, occupation, industry, or personal interests; and other personal information necessary or useful to provide a product or service that you have requested. The types of personal information we collect and what we do with that information are listed below.
Domain Name and IP Address
We collect the domain names and IP addresses of our visitors for statistical purposes, in order to measure use, to improve the content or responsiveness of our site or to customize the content or layout of the site for the individual visitor. We do not disclose this information to third parties. We may also aggregate information relating to our visitors’ traffic patterns from the data that we collect and retain concerning the IP addresses and domain names of our visitors, and we may divulge such aggregate information about our users with third parties such as our business partners, distributors, and service and support providers.
You may visit our website anonymously if you wish, by using appropriate software or webservices available from or through third parties.
We maintain a log file of all actions that are initiated or facilitated using our website in order to capture, record and store data concerning the transaction. Access to this data is restricted to internal usage by authorized TrayVous employees who administer our network and website.
You should know that e-mail is not necessarily secure against all forms of interception. If your communication includes sensitive information about you and you would prefer not to transmit this information in this fashion, please contact us by telephone rather than e-mail. See “Oversight And Questions” section below for this contact information.
We collect e-mail addresses that are volunteered by the visitor, from e-mail messages addressed to our company or its employees, through visitor participation in surveys, contests and site registrations or provided by the visitor when placing an order on the site.
We use the e-mail addresses for marketing purposes and to inform those interested in our products about events, products, services or other items of interest. Additionally, we use the e-mail addresses to notify visitors about recent updates to our website, to provide product or service news notifications or to send newsletters and promotions. We also use the e-mail addresses to process orders for products, services, brochures and other written materials, to respond to customer questions, to provide customer service and to inquire as to customer satisfaction and feedback.
You may opt-out of receiving the promotional or marketing e-mails at any time by emailing us. If you choose to opt-out of receiving e-mails, Tray Vous’ records will be updated within ten days of receipt of your request. These opt-out procedures will not be available for e-mails that are necessary to provide confirmation of a completed transaction (such as a purchase).
Credit Card Information
We collect credit card and billing information from visitors who make purchases from our online store. We use this information to bill the customer for product purchases. Credit card data will not be saved.
Collection and processing of credit cards is performed by the third-party service provider Paypal. Order delivery is performed by Fedex and USPS. These third party providers are not authorized or permitted to use personal information for any other reason other than those pertaining to processing order transactions.
Other Personal Information
When you register with our site, you provide other personal information including your name, mailing address, billing address and phone number. This information is used mainly to process orders placed on our online store and to facilitate customer service and the delivery of products you have ordered. We may also use a mailing address that a visitor provides for a variety of Tray Vous-related reasons. We may send periodic mailings to visitors to inform our visitors who have provided a mailing address of new products, services or promotions. Your mailing address and telephone number may also be used to contact you about orders placed on-line or to provide information that you have requested.
If you do not wish to receive such mailings, you may request to be removed from the contact list via email
If you post reviews or comments on the www.trayvous.com site and blog, you should be aware that any personally identifiable information you submit there can be read, collected, or used by other users of these forums, and could be used to send you unsolicited messages. We are not responsible for the personally identifiable information you choose to submit in comments on our blog. Please note that all product reviews are screened prior to posting and Tray Vous will not post reviews containing personally identifiable information or inappropriate language.
Personal Information Released to Outside Parties
Any information that you provide to us will be used for our purposes only. Except as specified in this Policy, your information will not be shared with individuals outside the employ of Tray Vous or with other companies.
In some instances we may provide your name and delivery address to third parties that we use for delivering specific products to you (such as delivery companies and other affiliates). The process of fulfilling orders placed via the online store may also require Tray Vous to share your information with other third parties such as automated data processors and credit card processors. In such cases, your information is not retained by these third parties or used by these companies for any secondary reasons. You may request that your information not be forwarded to any third party by contacting Tray Vous via telephone at 619-665-6171. These opt-out procedures will not be available if you choose to purchase products via our online store or via telephone as forwarding information is necessary in order to facilitate such a transaction.
As a good corporate citizen, Tray Vous complies with applicable law and legal obligations to respond to governmental, law enforcement and court requests for personal information and other information and data about our visitors and their transactions. Tray Vous ‘s legal counsel may access and use your personal information and other information or data in the event of a dispute, in response to legal process or law enforcement inquiries, abuse of our website, or violation of our Terms of Service Policy.
We maintain your personal information on servers and computers located in the United States and operated under our direct supervision and control. We do not forward your personal information outside the United States.
We will take reasonable steps to insure that all data collected is accurate, complete and timely for the purposes for which they are to be used.
We do not structure our website to attract children. Accordingly, we do not knowingly collect information from anyone who is age 13 and under.
Third Party Sites
Oversight and Questions
We welcome comments and questions on this policy. As stated above, we are dedicated to protecting your privacy, and we will make every reasonable effort to keep your information secure. Questions regarding our policy should be directed via email or by telephone: 619-665-6171.