IMPORTANT SAFETY NOTICE
Tray Vous Voluntarily Recalls Stroller Snack and Activity Trays Sold from May 2011 through June 2012 Due to Potential Head Entrapment Hazard
Recalled Product: Tray Vous Stroller Snack Trays with Connectors.The three piece unit includes a black plastic tray with a cup holder, a left connector and a right connector.
Potential Hazard: The opening between the recalled tray and stroller seat bottom could allow an unharnessed child’s body to pass through but could trap a child’s head, posing a strangulation hazard.
No injuries or incidents have been reported.
Remedy: Consumers should immediately remove the recalled tray and connectors from stroller and contact Tray Vous to receive a free replacement tray and connectors.
In order to receive your shipment of the new replacement tray and a left and right connector please completely fill out the form below:
PLEASE MAKE SURE TO DISPOSE OF YOUR OLD TRAY. DO NOT SELL, GIFT OR DONATE.
Please complete all fields in the form:
If you did not purchase direct from Tray Vous webstore (www.trayvous.com) and cannot send a scan or photo of your original receipt or proof of purchase, please send a clear photo of your current tray attached to your stroller (no babies in the stroller please) and show underside of tray. Attach the foregoing proof of purchase to an email with your full name in the subject line of the email to firstname.lastname@example.org
If you need instructions for the replacement of the tray please download these instructions (that are also contained in the replacement shipment box)
For the fastest response time please use the web contact form above. If for some reason you need to contact us by phone you may contact Tray Vous toll-free at (800) 281-6483
from 9 a.m. to 5 p.m. PST Monday through Friday.
Recalled Connectors New Connectors
Old tray with removable Velcro Replacement tray with sewn Velcro