Recall

IMPORTANT SAFETY NOTICE

Tray Vous Voluntarily Recalls Stroller Snack and Activity Trays Sold from May 2011 through June 2012 Due to Potential Head Entrapment Hazard

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Recalled Product: Tray Vous Stroller Snack Trays with Connectors.The three piece unit includes a black plastic tray with a cup holder, a left connector and a right connector.

 

Potential Hazard: The opening between the recalled tray and stroller seat bottom could allow an unharnessed child’s body to pass through but could trap a child’s head, posing a strangulation hazard.

 

No injuries or incidents have been reported.

 

Remedy: Consumers should immediately remove the recalled tray and connectors from stroller and contact Tray Vous to receive a free replacement tray and connectors.

 

For further information you can read the Consumer Product Safety Commission press release, the Health Canada press release or download the Tray Vous letter to known purchasers

 

In order to receive your shipment of the new replacement tray and a left and right connector please completely fill out the form below:

 

PLEASE MAKE SURE TO DISPOSE OF YOUR OLD TRAY. DO NOT SELL, GIFT OR DONATE.


Please complete all fields in the form:





Date of purchase:
Place of purchase:
If you sold the tray:

Please confirm that you have disposed of your defective tray and will not resell, trade, gift or otherwise enable its contiunued use:

I have disposed of the tray.

 

If you did not purchase direct from Tray Vous webstore (www.trayvous.com) and cannot send a scan or photo of your original receipt or proof of purchase, please send a clear photo of your current tray attached to your stroller (no babies in the stroller please) and show underside of tray. Attach the foregoing proof of purchase to an email with your full name in the subject line of the email to recall@trayvous.com

 

 

If you need instructions for the replacement of the tray please download these instructions (that are also contained in the replacement shipment box)

 

For the fastest response time please use the web contact form above. If for some reason you need to contact us by phone you may contact Tray Vous toll-free at (800) 281-6483

from 9 a.m. to 5 p.m. PST Monday through Friday.

Recalled Connectors New Connectors

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Old tray with removable Velcro                                Replacement tray with sewn Velcro

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